Just In
MERIDIEN ROB MACHADO RESIN
MERIDIEN ROB MACHADO RESIN
2 Colors
$140.00
$140.00
THE JAM H2O POLARIZED
THE JAM H2O POLARIZED
2 Colors
$219.00
$219.00
THE BOX 2 POLARIZED
1 Color
$190.00
$190.00

FAQs

Dragon optical frames are available without a prescription on our website under dragonalliance.com/optical-glasses. If you have VSP insurance and would like to use a prescription, you can purchase through our partner Eyeconic or at a wide variety of retailers. Click here to see a list of stores near you or you can call Marchon customer service at (800)-544-1336.

RETURNS

We want you to be completely satisfied with your purchase. If you are not satisfied with a product you bought in the last 30 days from dragonalliance.com, simply follow these steps to return the merchandise:

  • Call 1 (844) 276-1280. Our Customer Service team will initiate a return authorization on your behalf and provide you with a return shipping label.
  • Pack the product in a box to ensure it is not damaged in shipping (do not ship products in soft packs or envelopes).
  • Print the pre-paid UPS shipping label.
  • Drop the package off at your nearest UPS location.
  • Once we receive your product, we will provide you with full credit within 3–5 business days.

This return process only applies to purchases made on dragonalliance.com. Proof of purchase is needed for a return.

 

A few things to note:
You have 30 days from original shipping date to return your merchandise.

 

We can’t refund products purchased from a retailer. If your product was not purchased on dragonalliance.com, please refer to the original retailer.

We can’t refund you for products damaged beyond normal wear and tear. You must return all products in the resalable packaging they came in. The product and packaging may not be tampered with including but not limited to markings, writing or stickers on them.

All refunds will be credited to the payment method you chose at checkout. It usually takes about 3-5 business days from the time we process your return for you to receive the credit. Depending on the processing time of your financial institution, it may take up to 30 business days to be reflected on your credit card account. If you no longer have access to your original payment method, we’ll issue you an dragonalliance.com credit for the refund amount.

Do not ship product in soft packs or envelopes. This can cause the product to be damaged in transit. Dragon is not responsible for any returned products damaged in transit due to the choice of packaging. We recommend shipping product back in a box.

  • You may choose to pay over time with as low as 0% APR payments using Affirm. Here’s more about paying with Affirm:
  • Add to Cart
    Shop for eyewear and head to check out.
  • Choose How You Pay
    Pay-in-4 or choose monthly installments.
  • APR as low as 0%
    Affirm will guide you through their super easy payment process.

Please visit the Affirm website affirm.com/help for more information and FAQs.

I MEANT TO ORDER WITH AFFIRM, BUT MY CREDIT CARD WAS CHARGED THE FULL AMOUNT. WHAT CAN I DO?

  • If you accidentally used the wrong payment method, please reach out to our Customer Service team. Depending on when we are contacted, you may have the opportunity to cancel and reorder using Affirm.

WHAT HAPPENS IF MY ORDER IS CANCELED?

  • If your order is canceled (either by you or by Dragon Alliance), any charges made to your account will be refunded by Affirm within their standard processing time.

WHAT HAPPENS IF I NEED TO RETURN MY ORDER?

  • You’ll make your returns through the usual Dragon return process and your account will be refunded by Affirm within their standard processing time.

Rates from 0% ‐ 36% APR. For example, a $800 purchase might cost $72.21/mo over 12 months at 15% APR. Payment options through Affirm are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. CA residents: Loans by Affirm Loan Services, LLC are made or arranged pursuant to a California Finance Lenders Law license. For licenses and disclosures, see affirm.com/licenses.

Dragon products are warrantied against all manufacturer defects for two years. Dragon does not warranty against lost items or lenses against scratching. Warranty is valid only if purchased through an authorized Dragon dealer or dragonalliance.com. All Dragon products are in accordance with the EEC directive 89/686, for the I.P.D. of category 1 corresponding to the European Community directive.

We accept Visa, MasterCard, American Express, and Discover.

Please file any warranty claim by calling the Dragon Customer Service team at 1 (800) 544-1336 or you can email them at warranty@dragonalliance.com.

If your order was placed on our Canadian Site, please contact our Distributor at cs@dragonalliance.ca for assistance.

All our lenses are made of high quality materials. These materials offer high clarity, while also being lightweight and durable. Our non-polarized lenses offer 100% UV protection, but our Performance Polarized lenses take it a few steps further. To see all the features of our Performance Polar lenses read the answer below.

Yes, most of our sunwear is compatible for prescription lenses. There are some exceptions however. Our H2O Floatable collection must use a Tri-vex or lightweight lens material to continue to float, and thus we do not advise putting in a prescription lens. Other shield frames like The Remix or Flash, cannot be RX’d. Additionally, 8-base frames are difficult to put a prescription lens into, so we don’t recommend it on styles like Vantage or Rocker.

Ionization is a multi-layer mirrored coating for rich color options and added glare reduction.

Sunglass Lenses

  • We do not recommend using any lens or chemical cleaners as they can have an effect on the lens tint or the ionized coating. Damage caused by this is not covered by our warranty program.
  • Mild soap and water are fine to clean your lenses. You can also use the provided cloth bag or a similar type fabric that will not scratch the lens. Gently dab or wipe when cleaning the lens. Try to avoid using a scrubbing motion.

Goggle Lenses

  • We do not recommend using any lens or chemical cleaners as they can have an effect on the lens tint or the ionized coating. Damage caused by this is not covered by our warranty program.
  • Use the provided cloth bag to clean the lens. The bag is made of materials designed to not damage or scratch the lens. If you need to wet the area, dampen the cloth bag with a little bit of water only and gently dab the area. Avoid a scrubbing motion.
  • The inner clear part of the lens has an anti-fog treatment. Please take extra precaution when needing to clean this specific area. Gently dab the lens. Do not wipe or scrub the area.

The X2 and X2s are the continued evolution of the APX category. Both goggles are designed around our patented Frameless Lens Technology with a key new feature that makes swapping lenses faster, easier and more secure than ever. The key to this design is our Swiftlock Lens Tech—a pair of integrated levers in the frame that allow for instant lens changing. To see more on our X2 goggle and our athlete's testing it out click here.

Dragon Alliance, LLC.
35 Hub Drive
Melville, NY, 11747

 

Customer Service: 1 (844) 276-1280
Warranty Claim: 1 (800) 544-1336
CUSTOMER SERVICE HOURS

Monday - Saturday, 7 a.m. - 5 p.m. PST

EMAIL
Customer Service: info@dragonalliance.com
Media and Sponsorship Requests: media@dragonalliance.com
CANADA
Customer Service: cs@dragonalliance.ca
Warranty Claim: cs@dragonalliance.ca