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We want you to be completely satisfied with your purchase. If you are not satisfied with a product you bought in the last 30 days from dragonalliance.com, simply follow these steps to return the merchandise:

  • Call 1 (844) 276-1280. Our Customer Service team will initiate a return authorization on your behalf and provide you with a return shipping label.
  • Pack the product in a box to ensure it is not damaged in shipping (do not ship products in soft packs or envelopes).
  • Print the pre-paid UPS shipping label.
  • Drop the package off at your nearest UPS location.
  • Once we receive your product, we will provide you with full credit within 3–5 business days.
  • This return process only applies to purchases made on dragonalliance.com. Proof of purchase is needed for a return.

    A few things to note:
    You have 30 days from original shipping date to return your merchandise.

    We can’t refund products purchased from a retailer. If your product was not purchased on dragonalliance.com, please refer to the original retailer.

    We can’t refund you for products damaged beyond normal wear and tear. You must return all products in the resalable packaging they came in. The product and packaging may not be tampered with including but not limited to markings, writing or stickers on them.

    All refunds will be credited to the payment method you chose at checkout. It usually takes about 3-5 business days from the time we process your return for you to receive the credit. Depending on the processing time of your financial institution, it may take up to 30 business days to be reflected on your credit card account. If you no longer have access to your original payment method, we’ll issue you an dragonalliance.com credit for the refund amount.

    Do not ship product in soft packs or envelopes. This can cause the product to be damaged in transit. Dragon is not responsible for any returned products damaged in transit due to the choice of packaging. We recommend shipping product back in a box.