Contact Us

Yes. For all sticker inquiries please send a self-addressed envelope with a stamp to the below address.

Dragon Alliance, LLC.
Attn: Sticker Inquiries
971 Calle Amanecer
San Clemente, CA 92673

You can buy Dragon optical glasses online through our partner eyeconic or at a wide variety of retailers. Click here to see a list of stores near you or you can call Marchon customer service at (800)-544-1336.

RETURNS

We want you to be completely satisfied with your purchase. If you are not satisfied with a product you bought in the last 30 days from dragonalliance.com, simply follow these steps to return the merchandise:

  1. Call 1 (844) 276-1280. Our Customer Service team will initiate a return authorization on your behalf and provide you with a return shipping label.
  2. Pack the product in a box to ensure it is not damaged in shipping (do not ship products in soft packs or envelopes).
  3. Print the pre-paid UPS shipping label.
  4. Drop the package off at your nearest UPS location.
  5. Once we receive your product, we will provide you with full credit within 3–5 business days.

This return process only applies to purchases made on dragonalliance.com. Proof of purchase is needed for a return.

A few things to note:
You have 30 days from original shipping date to return your merchandise.

We can’t refund products purchased from a retailer. If your product was not purchased on dragonalliance.com, please refer to the original retailer.

We can’t refund you for products damaged beyond normal wear and tear. You must return all products in the resalable packaging they came in. The product and packaging may not be tampered with including but not limited to markings, writing or stickers on them.

All refunds will be credited to the payment method you chose at checkout. It usually takes about 3-5 business days from the time we process your return for you to receive the credit. Depending on the processing time of your financial institution, it may take up to 30 business days to be reflected on your credit card account. If you no longer have access to your original payment method, we’ll issue you an dragonalliance.com credit for the refund amount.

Do not ship product in soft packs or envelopes. This can cause the product to be damaged in transit. Dragon is not responsible for any returned products damaged in transit due to the choice of packaging. We recommend shipping product back in a box.


EXCHANGES

To process an exchange, contact the Dragon Customer Service team at 1 (844) 276-1280 or info@dragonalliance.com.

A few things to note:
You have 30 days from original shipping date for Dragon to receive your returned merchandise.

Dragon products are warrantied against all manufacturer defects for two years. Dragon does not warranty against lost items or lenses against scratching. Warranty is valid only if purchased through an authorized Dragon dealer. All Dragon products are in accordance with the EEC directive 89/686, for the I.P.D. of category 1 corresponding to the European Community directive.

Please file any warranty claim by calling the Dragon Customer Service team at 1 (800) 630-6680 or you can email them at warranty@dragonalliance.com.

If your order was placed on our Canadian Site, please contact our Distributor at warranty@timebombtrading.com for assistance.

To purchase new/replacement sunglass lenses call 1 (844) 276-1280 or you can email them at info@dragonalliance.com.

All our lenses are made of high quality materials. These materials offer high clarity, while also being lightweight and durable. Our non-polarized lenses offer 100% UV protection, but our Performance Polarized lenses take it a few steps further. To see all the features of our Performance Polar lenses read the answer below.

Performance Polar is Dragon’s most advanced and durable form of injected polarized lenses in the sunglass market, and is standard of all sunglass styles in our line. With hydrophobic and oleophobic coatings your lenses will be resistant to water, moisture, dirt, and oils protecting against the wear and tear of the elements. Performance Polar lenses are offered in contrast enhancing lens tints so you can enjoy the quality of this superior technology in a variety of lens colors.

Yes, most of our sunwear is compatible for prescription lenses. Anything from our H2O Floatable Collection must use Trivex Material for them to continue to float, and other material will cause them to sink. Other exceptions will be any styles with our shield lens: Remix, Hex, and Domo.

You can also buy prescription sunglasses online through our partner eyeconic.

Ionization is a multi-layer mirrored coating for rich color options and added glare reduction.

To view a diagram on how to switch out lenses on frameless goggles with Swiftlock Technology (X2/X2s, NFX2) click here.

For a diagram with instructions on how to switch out lenses on other frameless goggles (X1/X1s, NFX/NFXs) click here.

For a diagram with instructions on switching out lenses for goggles with a frame click here.

Sunglass Lenses

  • We do not recommend using any lens or chemical cleaners as they can have an effect on the lens tint or the ionization coating. Damage caused by this is not covered by our warranty program.

  • Mild soap and water are fine to clean your lenses. You can also use the provided cloth bag or a similar type fabric that will not scratch the lens. Gently dab or wipe when cleaning the lens. Try to avoid using a scrubbing motion.

Goggle Lenses

  • We do not recommend using any lens or chemical cleaners as they can have an effect on the lens tint or the ionization coating. Damage caused by this is not covered by our warranty program.

  • Use the provided cloth bag to clean the lens. The bag is made of materials designed to not damage or scratch the lens. If you need to wet the area, dampen the cloth bag with a little bit of water only and gently dab the area. Avoid a scrubbing motion.

  • The inner clear part of the lens has an anti-fog treatment. Please take extra precaution when needing to clean this specific area. Gently dab the lens. Do not wipe or scrub the area.

The APX and APXS are both part of the Advanced Projects family. The APX was the first fully frameless snow goggle with maximum peripheral vision. This line combines our patented Infinity lens technology with the ease of quick change lens adaptability. These goggles feature an injected spherical lens which provides superior optics because it is engineered to closely resemble the curvature of the human eye. The difference between the APX and APXS is that the APXS is about 20% smaller for those that want the best features in a more compact package. The APX measures 175mm wide by 101.6mm tall while the APXS measures 166mm wide by 93mm tall.

The NFX and NFXS continue the trend of providing top of the line features in the APX series, but these goggles feature a thermal formed cylindrical lens. The difference between the NFX and NFXS is that the NFXS is about 20% smaller. The NFX measures 179mm wide by 102mm tall while the NFXS measures 120mm wide by 95mm tall.

By offering both lens types with a larger and smaller version we give customers the options to suit both their style preference, price point and fit needs.

The X2 and X2s are the continued evolution of the APX category. Both goggles are designed around our patented Frameless Lens Technology with a key new feature that makes swapping lenses faster, easier and more secure than ever. The key to this design is our Swiftlock Lens Tech—a pair of integrated levers in the frame that allow for instant lens changing. To see more on our X2 goggle and our athlete's testing it out click here.

Dragon Alliance, LLC.
971 Calle Amanecer
San Clemente, CA 92673

Customer Service: 1 (844) 276-1280
Warranty Claim: 1 (800) 630-6680

CUSTOMER SERVICE HOURS

Monday - Friday, 6 a.m. - 5 p.m. PST
Saturday - Sunday, 7 a.m. - 5 p.m. PST

EMAIL

Customer Service: info@dragonalliance.com
Warranty Claim: warranty@dragonalliance.com
Media and Sponsorship Requests: media@dragonalliance.com

CANADA

Customer Service: cs@timebombtrading.com
Warranty Claim: warranty@timebombtrading.com